SHIPPING POLICY

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Shipping Policy

This Shipping Policy explains the procedures and responsibilities associated with shipping orders placed with Luna Ridge Supply. Our goal is to ensure clarity regarding order fulfillment, delivery expectations, and customer responsibilities. Luna Ridge Supply is headquartered at 1864 Aspen Valley Rd, Floor 2, Boulder, CO 80302.

1. Order Confirmation and Preparation

Once an order is placed, customers will receive confirmation detailing the items purchased and shipping details. Orders are prepared for shipment after verification of payment and availability. Processing times may vary and are separate from shipping transit times.

2. Packaging Standards

Luna Ridge Supply takes care to package products securely to minimize the risk of damage during transit. Packaging materials are selected based on product type and shipping requirements. While we make every effort to protect shipments, we cannot guarantee damage-free delivery in all circumstances.

3. Carrier Selection

We partner with reliable logistics providers to fulfill deliveries. Carrier selection may vary depending on destination and service level. Customers cannot always select a specific carrier.

4. Address Accuracy

Customers are responsible for providing accurate shipping information. Orders shipped to incorrect or incomplete addresses may experience delays or be returned. Additional shipping costs resulting from address errors may be charged to the customer.

5. Delivery Delays

Estimated delivery times are not guaranteed. Delays may occur due to weather, customs processing, carrier capacity, or other unforeseen factors. Luna Ridge Supply is not liable for delays beyond its control.

6. International Shipping Considerations

International orders may be subject to additional processing and customs inspections. Customers are responsible for compliance with local import regulations.

7. Shipment Issues

If a shipment is delayed, lost, or damaged, customers should contact Luna Ridge Supply at +1 (303) 914-5826. We will assist in resolving issues to the extent possible.

8. Modifications to Policy

Luna Ridge Supply may update this Shipping Policy periodically. Continued use of our services constitutes acceptance of the revised terms.