RETURNS POLICY

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Returns Policy

This Returns Policy outlines how Luna Ridge Supply manages product returns, refunds, and related customer responsibilities. The policy is intended to ensure consistency, transparency, and fairness. Luna Ridge Supply is headquartered at 1864 Aspen Valley Rd, Floor 2, Boulder, CO 80302.

1. Scope of Policy

This policy applies to all purchases made directly from Luna Ridge Supply. Third-party purchases may be subject to separate return policies. Customers are encouraged to review product information carefully before placing an order.

2. Non-Returnable Items

Certain products may not be eligible for return, including customized items, final sale products, or items marked as non-returnable. These exclusions exist to protect quality standards and operational integrity.

3. Return Request Submission

Customers must submit a return request through approved communication channels. Contacting Luna Ridge Supply at +1 (303) 914-5826 allows our team to verify eligibility and provide further instructions.

4. Packaging Requirements

Returned items must be securely packaged to prevent damage during transit. Inadequate packaging may result in damage for which Luna Ridge Supply is not responsible.

5. Inspection and Decision

Once received, returned items are inspected. Luna Ridge Supply reserves sole discretion in determining refund eligibility based on product condition and compliance with this policy.

6. Refund Processing

Refunds are processed after inspection approval. Processing times vary and depend on external payment systems.

7. Shipping Responsibility

Customers bear responsibility for return shipping unless otherwise agreed. Shipping charges are not refundable.

8. Policy Amendments

Luna Ridge Supply may revise this Returns Policy without prior notice.